Client Service

Client service the Lightfoot Way

There is a philosophy we follow for every client matter entrusted to our firm. To us, it’s second nature—we call it the Lightfoot Way. It’s a method for handling cases developed over decades of working alongside our clients to solve whatever challenges they face.

Our approach combines sharp legal minds and experience, clearly defined processes, and tailor-made inhouse legal technology solutions. The result is responsive, transparent matter management that allows us to not only meet client needs but also become true partners in their business, whatever the industry or operating environment.

At every point in a case, from initial inquiries to the ultimate result, we are committed to efficiency, transparency and accountability. This is done through tools such as detailed intake and post-matter client discussion guides, as well as comprehensive case overviews at a client’s fingertips. We conduct regular client feedback interviews and welcome opportunities for input, both formal and informal, such as our annual Client Roundtable Meeting.

Our lawyers make it their job to become thoroughly informed regarding a client’s business, day-to-day challenges and potential vulnerabilities to risk. As part of their routine work, for example, it’s very common for our lawyers to advise on ways to mitigate liability before litigation is even a potential problem. The Lightfoot Way is to look beyond the matter at hand and consider everything that could potentially threaten a client’s business, both now and in the future.

What Our Clients Have to Say About the Lightfoot Way